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Submitted: 3/16/2007 12:37:53 AM Modified: 3/20/2007 12:49:30 PM

This is my first report, and hopefully my last. CalCars sold my wife a 1999 Chevy Cavalier Z24 on Mar 12th 2007, we paid $430 down, and a week in advance ($70/wk) to show good faith. After driving on the HWY, it pulled HARD to the left, I inspected the suspension, to find a missing control arm bolt.. It only has 2 bolts, so missing one is VERY dangerouse! They know we have 4 kids, and needed a safe car. Well I am a mechanic, and fixed the bolt, then proceded to do oil/filter, plugs, boots... Well, as of the 15th the motor is knocking hard. This car has the 2.4L DOHC. Estimate was almost $4000 at PepBoys. My wife works 20 miles away, and I have 2 drive her 2 work, and then come home, run the kids 2 school, pick her up, and the kids.. .We drive over 80 miles a day. Well they offered to swap cars, but nothing can be done till Monday at earliest. What are supposed to do for 4 days??? The mgr said drive it easy.. Add some motor treatment.. We offered to pay for a car over the 4 days, to no avail. I'll update as necessary... Just really needed to vent. I am a mechanic, darn good one, but you just can't predict everything. It sounded good 3 days ago, now a knock... Randy Midwest City, Oklahoma U.S.A. Click here to read other Remove Rip Off Reports on Damark

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Rebuttal Consumer Suggestion Submitted: 3/16/2007 6:47:40 AM Modified: 3/16/2007 7:36:27 AM

Aren't you a a mechanic?

Couple things here.. If you are a mechanic, why didn't you inspect the car prior to making the purchase and why can't you replace the engine with a rebuilt yourself for less? Mike - River Edge, New Jersey U.S.A.

Rebuttal Consumer Comment Submitted: 3/18/2007 11:25:28 PM Modified: 3/19/2007 2:22:44 AM

I am a mechanic..

As I said earlier... Yes I am a mechanic.. And if you know much about cars, then you understand there is NO WAY to predict a rod knock. It is impossible to tell when main or rod bearings are going to fail.. All the checks, a person can do will not find bearings ready to fail. The bolt is not that big of a deal.. Just in my openion they should have taken care of that.. It is very dangerouse. They told me it needed tie rods, I was willing to take it on, and found it to be a missing bolt. My main complaint is CalCars has an on-duty mechanic. This guy looks over these cars. Why didn't he find the missing bolt? And when we took the car back, with a rod knock, he had the NERVE to tell us he thinks it may be the air compressor to the A/C...... HMMMmmmmm.... Said he needed more time with the car because he didn't think it was the motor.. C'Mon... Even the most car ignorant person would know the diff between a compressor making a little knock, or a motor getting ready to blow apart... This is no quiet knock... VERY LOUD!! As I said, car ran great, then driving to get my wife, with all 4 kids, KABOOM!! Knocking! Drove it easy, got her, got it to a shop, got an estimate, took it to the lot, and they said Monday... So far, still knocking, but driving. After tearing down the motor, I found the cause was lack of oil pressure, due to a blown timing tensioner driven by oil pressure, but the oil light never came on. And to answer about replacing the motor.. Sure I can, but WHY WOULD I SPEND $300 ON A MOTOR, PLUS MY TIME ON A $5500 CAR??? This car books at $3600, I'm already upside down. Lets not forget I'm broke from putting my down, and 1wk payment.. So I don't have $300.. I only had the darn car 3 days b4 it blew up! Randy - Midwest City, Oklahoma U.S.A.

Rebuttal Consumer Comment Submitted: 3/19/2007 2:27:51 PM Modified: 3/19/2007 6:26:06 PM

You said it yourself

You said: And if you know much about cars, then you understand there is NO WAY to predict a rod knock. It is impossible to tell when main or rod bearings are going to fail. All the checks, a person can do will not find bearings ready to fail. So how was the dealer supposed to know? Mark - Baltimore, Maryland U.S.A.

Rebuttal Consumer Comment Submitted: 3/20/2007 6:00:13 AM Modified: 3/20/2007 8:23:07 AM

I appreciate your response, but I have a question

My question is this: If the bolt is "not that big of a deal" and there is no way to predict an engine knock, what is our complaint here? You said "They told me it needed tie rods, I was willing to take it on, and found it to be a missing bolt" So it was cheaper and easier to fix than you thought right? But then you say: "WHY WOULD I SPEND $300 ON A MOTOR, PLUS MY TIME ON A $5500 CAR???" Weren't you taking this car on initially with the idea of having to work on it anyway? And putting $300 into a car really isn't that bad. I would think tie rods would be close to that after all is said and done wouldn't they? Mike - River Edge, New Jersey U.S.A.

Update Submitted by the original author Submitted: 3/20/2007 11:30:40 AM Modified: 3/20/2007 12:49:30 PM

Please try to understand what I'm saying:

Ok I'll try to better explain this: I never faulted the dealer for the engine blowing. And tie rods don't cost $300... They are $15 each at AZ. I don't mind fixing things, but a motor, or transmission, are a little more complicated than tie rods, or a bolt. I NEVER faulted the dealer for the motor. I do believe that the missing bolt should have been found, and fixed. My primary complaint is this: I had the car 2-3 days, and it blew up. I BELIEVE, there should be service AFTER the sale. I own a business myself, and take good care of my customers. CalCars did not provide any customer service at all. We had to walk for 2 days (with 4 kids), then we broke down and rented a car for a week ($350). Now to give CalCars some credit: They DID put us in another car, a 1999 Olds Alero. They let us drive it as much as we wanted until we were completely comfortable with it. They DID not charge us twice for both cars. They simply transferred our down payment, and weekly pament to this car. We owe the same on this as we did the broken car. Thank you CalCars! They explained that they wanted to let us use another car until everything was done, but CORPORATE POLICY will not allow them to do so. It's not the individual dealer at fault for the bad CS, it's corporate policy. So far, we had a bad experiance, but they did fix the problem. We have a driving car again. Thank you. Randy - Midwest City, Oklahoma U.S.A.