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Submitted: 7/1/2006 12:00:55 AM Modified: 2/11/2007 5:02:33 PM

I had an incident with Western International Univ., a sister collage to The University of Phoenix Online. (I am reporting them as well) To make a long story short, WIU sent me to a collection agency called Valentine & Kebartas, Inc. These people are unbelievable; first off the guy calls me at work, which is harassment. I could tell instantly that all he wanted to do was fight with me. He was rude, insulting and just plain obnoxious! Obviously the first phone conversation didn't go anywhere. So about 3 weeks later, this jerk calls me at work again! Instantly just wanting to fight. I had made the mistake on the first conversation to get his name and the name of the company, so I asked him, he argued about telling me, and then when I asked him to spell Kebartas, he got obnoxious, he told me ?You know who your dealing with? Like it was a threat. So we argue back and forth about the $2513.64 they ?say? I owe WIU and their ?reasonable? $416.00 a month payment. Finally I had had enough, I told the guy, just give me your billing address so I can send a payment. His response was, ?Why, your not going to pay your responsibilities? I asked him 4 times for the billing address, and he refused to give it to me! I just hung up on him. What sickens me about this is first off, I don't owe that college anything. I did not receive a service, I did not agree to pay them anything, and they lied to me. Then this company comes along and harasses me at work. I have caller ID on my home phone, they have not once tried me there. They are not willing to work with you, all they want to do is ruin your day. Jessica Montrose, Colorado U.S.A.

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Rebuttal Consumer Suggestion Submitted: 7/2/2006 12:51:54 PM Modified: 7/2/2006 12:51:54 PM

Harassment

Calling you at work is not harassment, until you tell them not to call you at work. Once you have done this, it violates the FDCPA. Based on your post, it did not specify if you asked them not to call you at work during the rude, insulting and obnoxious first call. Don - Belleville, Illinois U.S.A.

Rebuttal UPDATE EX-employee responds Submitted: 2/11/2007 4:12:29 PM Modified: 2/11/2007 5:02:33 PM

this is one of the problems

I worked for UoP Online for about 2 years and they were very good to their employees (if you didn't work in enrollment) but by the time I left I had some big concerns about their recruiting practices. I worked in Financial Aid advising and I was bent over backwards tracking down students to explain step by step the cost of attending, the rules of federal fincancial aid, all the ways they could lose their aid and end up owing the school money. But there were a lot of students enrolled who were not really capable of college work or of following up on all the financial details and keeping up with all of the rules regarding federal loans and grants. That is a result of over eager enrollment counselors who were (at that time anyway) being paid based on how many students they enrolled. I don't doubt that this person feels they were mistreated and they might have been but as an employee at UoP, I would read student emails all the time and wonder how the school had enrolled in college students who cannot spell "college". I think where the school went wrong was in recruiting practices. The finance department was dedicated to helping students navigate the financial obligations and rules but sometimes no matter how we tried, students did not understand. Caroline - Tempe, Arizona U.S.A.